Gestión del nivel de desgaste emocional del servidor público que brinda atención a mujeres en situaciones de crisis

Rosa del Carmen  Sanchez Trinidad; Raymundo  Márquez Amaro; Rocío del Carmen  Castillo Méndez; Samanta  Sánchez Cruz; Antonio  Aguirre Andrade; Wilber  de Dios Domínguez; Adriana del Carmen  Sánchez  Trinidad

doi:10.22490/25392786.6116

Vol. 11 No. 2 (2022)

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2022-07-18

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Management level of emotional exhaustion of public servants providing care to women in crisis situations

DOI: https://doi.org/10.22490/25392786.6116

Section

Artículo de Investigación

Rosa del Carmen Sanchez Trinidad Universidad Popular de la Chontalpa https://orcid.org/0000-0002-6614-0685

Raymundo Márquez Amaro Universidad Popular de la Chontalpa https://orcid.org/0000-0001-8822-5973

Rocío del Carmen Castillo Méndez Universidad Popular de la Chontalpa

Samanta Sánchez Cruz Universidad Popular de la Chontalpa https://orcid.org/0000-0001-8273-7599

Antonio Aguirre Andrade Universidad Popular de la Chontalpa https://orcid.org/0000-0002-1518-3204

Wilber de Dios Domínguez Universidad Popular de la Chontalpa https://orcid.org/0000-0001-9208-3453

Adriana del Carmen Sánchez Trinidad Universidad Popular de la Chontalpa https://orcid.org/0000-0003-0547-7783

The objective of the research presented in this article is to analize the situation in the Women's Attention Directorates (DAM's) of the state of Tabasco, there is a great demand for the service to attend to cases of women in crisis situations, usually violated, to such an extent. degree that the work dynamics of the public servant is required in time and continuous daily service, sometimes, without rest or recess between one and another personal situation of each of the women who require the support service. The foregoing, coupled with the profile and personal skills of the public servant, generate a level of physical, mental and emotional wear and tear since not all staff have the professional profile for the function of emotional support towards women who have been violated. Therefore, a diagnosis was considered necessary to identify the level of attrition in this position and to be able to establish support strategies to strengthen personal skills and develop others, required by the functions, to improve the quality of life of public servants in each one of the DAM'S of the state of Tabasco.

Stress, Emotion, Job context, Crisis

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Sanchez Trinidad, R. del C. ., Márquez Amaro, R. ., Castillo Méndez, R. del C. ., Sánchez Cruz, S. ., Aguirre Andrade, A. ., de Dios Domínguez , W., & Sánchez Trinidad, A. del C. (2022). Management level of emotional exhaustion of public servants providing care to women in crisis situations. Revista Estrategia Organizacional, 11(2), 85-108. https://doi.org/10.22490/25392786.6116

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Management level of emotional exhaustion of public servants providing care to women in crisis situations

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