Published 2024-02-12
license
Artículo de Investigación

The Integrated Planning and Management Model (MIPG) as a strategy to manage publicadministration

DOI: https://doi.org/10.22490/25392786.7796
Julian Felipe Bello Lopez Escuela Superior de Administración Pública -ESAP
Fredy William Andrade Pérez Escuela de Administración Pública-ESAP
Andrea Marcela Bonelo Chavarro Universidad Nacional Abierta y a Distancia

Introduction: This article focuses on analyzing the implementation of the Integrated Planning and
Management Model (MIPG) in the municipal mayor’s office of Neiva, a continuous improvement tool,
developed by the Administrative Department of the Public Service for the control and management
of processes in public entities. The MIPG is used to evaluate organizational behavior and improve
internal processes in the public sector. Objectives: The project seeks to understand how the implementation of the MIPG has contributed to the continuous improvement of internal processes
and, ultimately, customer service in the public sector. Methodology: optimization and responses to
user requests will be analyzed, especially Requests, Complaints and Claims (PQRS). Results: it is
evident that the effective use of the MIPG facilitates internal control and compliance with the PQRS
in the mayor’s office of Neiva, improves decision-making and user perception, and encourages
cooperation between public officials and users for better administration. more efficient.

keywords: Productos conjuntos, Servicio público local, Bien público de prestación privada, Servicios públicos, Bienes públicos puros,
license

Copyright (c) 2024 Revista Estrategia Organizacional

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

COPYRIGHT AND OPEN ACCESS POLICY  

Journal

The journal provides immediate open access to its content, based on the principle of giving the public free access to research and contributing to a greater global exchange of knowledge.

Therefore, it publishes under the Creative Commons 4.0 Attribution – Non-Commercial - Share-alike (BY-NC-SA) license: Commercial use of the original work or of possible derived works is not allowed, the distribution of which must be performed with a license equal to that which regulates the original work. To see more go to: http://creativecommons.org/licenses/by-nc-sa/4.0/

The journal allows self-archiving after publication with the version edited by the journal, both on personal websites and institutional repositories of the same area of knowledge, as long as the journal is directly cited and the URL leading to the article is given in the journal's Web space. The journal does not request any kind of forfeit of the managed content.

For all management, the Revista Estrategia Organizacional adheres to the COPE Code of Conduct for Journal Editors along with some COPE Best Practices Guidelines. The journal’s Code of Ethics can be found at:

http://selloeditorial.unad.edu.co/images/Documentos/OJS/ECACEN/C%C3%B3digo_de_%C3%A9tica.pdf   

Author

The content of the article must be unpublished, it must not be in the process of evaluation by another institution, it must not have been distributed to third parties, there must be no legal or contractual limitation that prohibits the author from authorizing the use of their work in open access and in printed or digital form.

Obtaining reproduction rights for all graphical material (tables, figures, diagrams, photographs) is the responsibility of the authors. Therefore, they must send authorizations for the publication and use of this material.

Each author must sign the ‘Copyright Transfer Agreement’, transferring the rights to Universidad Nacional Abierta y A Distancia (UNAD) and the Revista Estrategia Organizacional.

The authors of the articles selected for publication must read and know the journal's code of ethics. In all cases, the Editor and Editorial Committee declare that the opinions expressed are the sole responsibility of the authors.

Preservation policy

Our journal preserves files through the servers of the UNAD newspaper library with the OJS platform. It has the PKP PLN tool that allows preserving the content of the journal regardless of where it is hosted. Thanks to the LOCKSS Private Network. The information can be expanded at: https://pkp.sfu.ca/2016/08/08/pkp-lockss-pln-update

Additionally, the journal has OAI-PMH interoperability protocols: Open Archives Initiative-Protocol for Metadata Harvesting. Details can be found at the following link: https://hemeroteca.unad.edu.co/index.php/revista-estrategica-organizacio/oai.

How to Cite
Bello Lopez, J. F., Andrade Pérez , F. W. . ., & Bonelo Chavarro, A. M. . (2024). The Integrated Planning and Management Model (MIPG) as a strategy to manage publicadministration. Revista Estrategia Organizacional, 13(1), 117-136. https://doi.org/10.22490/25392786.7796
Almétricas
Metrics
File downloads
422
Jul 2024Jan 2025Jul 2025Jan 20268

PRIVACY STATEMENT: In accordance with the Personal Data Protection Law (Law 1581 of 2012), the names and email addresses managed by Revista Estrategia Organizacional will be used exclusively for the purposes stated by this journal and will not be made available for any other purpose or to any other individual. Manuscripts submitted to the publication are only accessible to the editorial team and external peer reviewers.

Design and implemented by