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Vol. 2 (2013)
Published 2013-12-15
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The journal provides immediate open access to its content, based on the principle of giving the public free access to research and contributing to a greater global exchange of knowledge.

Therefore, it publishes under the Creative Commons 4.0 Attribution – Non-Commercial - Share-alike (BY-NC-SA) license: Commercial use of the original work or of possible derived works is not allowed, the distribution of which must be performed with a license equal to that which regulates the original work. To see more go to: http://creativecommons.org/licenses/by-nc-sa/4.0/

The journal allows self-archiving after publication with the version edited by the journal, both on personal websites and institutional repositories of the same area of knowledge, as long as the journal is directly cited and the URL leading to the article is given in the journal's Web space. The journal does not request any kind of forfeit of the managed content.

For all management, the Revista Estrategia Organizacional adheres to the COPE Code of Conduct for Journal Editors along with some COPE Best Practices Guidelines. The journal’s Code of Ethics can be found at:

http://selloeditorial.unad.edu.co/images/Documentos/OJS/ECACEN/C%C3%B3digo_de_%C3%A9tica.pdf   

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The content of the article must be unpublished, it must not be in the process of evaluation by another institution, it must not have been distributed to third parties, there must be no legal or contractual limitation that prohibits the author from authorizing the use of their work in open access and in printed or digital form.

Obtaining reproduction rights for all graphical material (tables, figures, diagrams, photographs) is the responsibility of the authors. Therefore, they must send authorizations for the publication and use of this material.

Each author must sign the ‘Copyright Transfer Agreement’, transferring the rights to Universidad Nacional Abierta y A Distancia (UNAD) and the Revista Estrategia Organizacional.

The authors of the articles selected for publication must read and know the journal's code of ethics. In all cases, the Editor and Editorial Committee declare that the opinions expressed are the sole responsibility of the authors.

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Our journal preserves files through the servers of the UNAD newspaper library with the OJS platform. It has the PKP PLN tool that allows preserving the content of the journal regardless of where it is hosted. Thanks to the LOCKSS Private Network. The information can be expanded at: https://pkp.sfu.ca/2016/08/08/pkp-lockss-pln-update

Additionally, the journal has OAI-PMH interoperability protocols: Open Archives Initiative-Protocol for Metadata Harvesting. Details can be found at the following link: https://hemeroteca.unad.edu.co/index.php/revista-estrategica-organizacio/oai.

Artículo

ORGANIZACIONES CIUDADANAS COMO MECANISMOS DE CONTROL «MEDICIÓN E IDENTIFICACIÓN DE LAS QUEJAS PRESENTADAS POR LOS CONSUMIDORES, REFERENTE A LA PRESTACIÓN DE LOS SERVICIOS PÚBLICOS EN SECTORES DE LA ECONOMÍA».

DOI: https://doi.org/10.22490/25392786.1486
Mirian Solano Quintero Universidad Nacional Abierta y a Distancia
Henry Cañón Salazar
Edgar Eduardo Moreno Universidad Nacional Abierta y a Distancia
Néstor Julio Castro Universidad Nacional Abierta y a Distancia
Oscar Luis Martínez Universidad Nacional Abierta y a Distancia
PDF (Spanish)
¿Cual es la importancia que tienen las organizaciones ciudadanas como mecanismos de control eficientes de las organizaciones?, ¿más específicamente las ligas de consumidores? En este artículo encontrará el lector una descripción de forma clara la incidencia social de este tipo de organizaciones y la importancia de una gestión clara y procedimentada para su eficiencia y buen servicio al ciudadano, y para dar sustento a la pregunta planteada, se construye un marco teórico apoyado en conceptos de otros autores, que señalan los aspectos más importantes que se tienen de las organizaciones ciudadanas como mecanismos de control y la ayuda que le prestan a las organizaciones y comunidades y los beneficios que genera esto para las empresas. Para abordar el tema directamente en su contexto, se optó por el método de realizar un trabajo de campo en diversas entidades de ligas de consumidores de la economía, agrupadas a través de la Confederación Colombiana de Consumidores (CCC), de tal forma que se obtenga información primaria que permita luego de un análisis serio, establecer conclusiones que respondan a la inquietud planteada.
keywords: Organizaciones ciudadanas, mecanismos de control, ligas de consumidores.
license

COPYRIGHT AND OPEN ACCESS POLICY  

Journal

The journal provides immediate open access to its content, based on the principle of giving the public free access to research and contributing to a greater global exchange of knowledge.

Therefore, it publishes under the Creative Commons 4.0 Attribution – Non-Commercial - Share-alike (BY-NC-SA) license: Commercial use of the original work or of possible derived works is not allowed, the distribution of which must be performed with a license equal to that which regulates the original work. To see more go to: http://creativecommons.org/licenses/by-nc-sa/4.0/

The journal allows self-archiving after publication with the version edited by the journal, both on personal websites and institutional repositories of the same area of knowledge, as long as the journal is directly cited and the URL leading to the article is given in the journal's Web space. The journal does not request any kind of forfeit of the managed content.

For all management, the Revista Estrategia Organizacional adheres to the COPE Code of Conduct for Journal Editors along with some COPE Best Practices Guidelines. The journal’s Code of Ethics can be found at:

http://selloeditorial.unad.edu.co/images/Documentos/OJS/ECACEN/C%C3%B3digo_de_%C3%A9tica.pdf   

Author

The content of the article must be unpublished, it must not be in the process of evaluation by another institution, it must not have been distributed to third parties, there must be no legal or contractual limitation that prohibits the author from authorizing the use of their work in open access and in printed or digital form.

Obtaining reproduction rights for all graphical material (tables, figures, diagrams, photographs) is the responsibility of the authors. Therefore, they must send authorizations for the publication and use of this material.

Each author must sign the ‘Copyright Transfer Agreement’, transferring the rights to Universidad Nacional Abierta y A Distancia (UNAD) and the Revista Estrategia Organizacional.

The authors of the articles selected for publication must read and know the journal's code of ethics. In all cases, the Editor and Editorial Committee declare that the opinions expressed are the sole responsibility of the authors.

Preservation policy

Our journal preserves files through the servers of the UNAD newspaper library with the OJS platform. It has the PKP PLN tool that allows preserving the content of the journal regardless of where it is hosted. Thanks to the LOCKSS Private Network. The information can be expanded at: https://pkp.sfu.ca/2016/08/08/pkp-lockss-pln-update

Additionally, the journal has OAI-PMH interoperability protocols: Open Archives Initiative-Protocol for Metadata Harvesting. Details can be found at the following link: https://hemeroteca.unad.edu.co/index.php/revista-estrategica-organizacio/oai.

How to Cite
Solano Quintero, M., Cañón Salazar, H., Moreno, E. E., Castro, N. J., & Martínez, O. L. (2013). ORGANIZACIONES CIUDADANAS COMO MECANISMOS DE CONTROL «MEDICIÓN E IDENTIFICACIÓN DE LAS QUEJAS PRESENTADAS POR LOS CONSUMIDORES, REFERENTE A LA PRESTACIÓN DE LOS SERVICIOS PÚBLICOS EN SECTORES DE LA ECONOMÍA». Revista Estrategia Organizacional, 2, 115-128. https://doi.org/10.22490/25392786.1486
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