Capacidades estratégicas para la resiliencia y la competitividad en organizaciones inteligentes del sector turístico

Paola María Apún Salinas; Elizabeth Acosta Gonzaga

doi:10.22490/25392786.11816

Vol. 15 No. 2 (2026)

Published 2026-09-21

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Artículo

Strategic Capabilities for Resilience and Competitiveness in Intelligent Tourism Organizations

DOI: https://doi.org/10.22490/25392786.11816

Paola María Apún Salinas National Polytechnic Institute

Elizabeth Acosta Gonzaga National Polytechnic Institute

PDF (Spanish)

Abstract
References

Introduction: Tourism companies operate in dynamic environments characterized by technological change, evolving consumer demands, and uncertainty, requiring enhanced capabilities for adaptation and learning. In this context, intelligent organizations represent an alternative for strengthening competitiveness and organizational resilience. Methodology: The study was conducted through a systematic synthesis of scientific evidence following the PRISMA protocol to identify the organizational factors that support the evolution of tourism companies toward intelligent organizational models. Results: Findings reveal that intellectual capital is a key element in the generation of competitive advantages and organizational resilience. Organizational learning, internal collaboration, and responsiveness to emerging consumer needs were also identified as critical factors for business sustainability. Conclusions: Tourism organizations that strengthen learning capabilities and strategically manage their intangible resources are better positioned to adapt, remain competitive, and achieve long-term differentiation in dynamic markets.

keywords: organizational learning, intelligent organizations, competitive advantage, organizational resilience, tourism sector

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Apún Salinas, P. M., & Acosta Gonzaga, E. (2026). Strategic Capabilities for Resilience and Competitiveness in Intelligent Tourism Organizations. Revista Estrategia Organizacional, 15(2), 7-37. https://doi.org/10.22490/25392786.11816

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