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Publicaciones e Investigación
Vol. 14 No. 1 (2020)
Published 2020-01-20
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Copyright (c) 2020 Magazine specialized in Engineering

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

When the Publicaciones e Investigaciones Journal receives an original study or article from its author(s), whether by email, postal service, or the platforms available for said purpose, know that it may be published in physical or electronic formats in national or international archives, databases, or SIRES. As such, Publications and Research authorizes the reproduction and citation of said material, provided that the description of information is carried out in conformity with bibliographic norms, and mention the corresponding names, authors, article, issue, and pages. Publications and Research, in advance, expresses that the information, concepts, and methods are the responsibility of the author(s). As such, the UNAD does not have any influence whatsoever over that expressed in the manuscript.

Theoretical article

Benchmarking in the Implementation of SAP ERP in the Mayor's Office of Cali and Medellín, from the Perspective of the Competence Center

DOI: https://doi.org/10.22490/25394088.4054
Alex Roberto Taborda Betancur Universidad Nacional de Colombia, sede Manizales
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This work intends to be a guide to the mayors who wish to implement a competence center when incorporating (ERP) an information system that allows the integration of certain operations within an organization, so the Benchmarking tool will compare the two centers of competencies with the purpose of knowing their best practices, their methodologies, for this, topics characteristic of the SAP-related competence centers will be covered:

  • SAP selection
  • Work team for implementation
  • Creation of a competence center
  • Principles, policies and guidelines
  • Organizational capacity
  • Organizational structure
  • Service catalog
  • Knowledge management
  • Change management
keywords: Benchmarking, Competence Center, ERP SAP
license

Copyright (c) 2020 Magazine specialized in Engineering

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

When the Publicaciones e Investigaciones Journal receives an original study or article from its author(s), whether by email, postal service, or the platforms available for said purpose, know that it may be published in physical or electronic formats in national or international archives, databases, or SIRES. As such, Publications and Research authorizes the reproduction and citation of said material, provided that the description of information is carried out in conformity with bibliographic norms, and mention the corresponding names, authors, article, issue, and pages. Publications and Research, in advance, expresses that the information, concepts, and methods are the responsibility of the author(s). As such, the UNAD does not have any influence whatsoever over that expressed in the manuscript.

How to Cite
Taborda Betancur, A. R. . (2020). Benchmarking in the Implementation of SAP ERP in the Mayor’s Office of Cali and Medellín, from the Perspective of the Competence Center. Publicaciones E Investigación, 14(1). https://doi.org/10.22490/25394088.4054
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