La realimentación y su incidencia en la satisfacción de los estudiantes en campus virtual
This research's main objective is to identify and quantify the variables that have greater impact on processes of feedback and accompanying from students, and to propose the production
of improvement plans that allow qualifying the performance of the tutors and students in the courses in campus. For this, it was worked on two fundamental variables: first, the level of students satisfaction regarding the process of receiving feedback from their tutors and second the description of the features that had the feedback offered by tutors to students. The project was carried out with students of Acacias CEAD of the Academic Pedagogic Project Course, corresponding to the second semester of 2009, to 247 students, of which only answered the survey 25.5% (66 students).
To advance in the previous process, it was developed a questionnaire that showed the level of student satisfaction versus feedback processes, and also were reviewed various feedbacks that showed characteristics of them. The results indicate that between 60% and 70% of the sample is pleased with the feedback processes, but should improve channels of communication. Inside the characteristics of the feedback, special emphasis is done in offering the added value that promotes the human dimension, which it needs to fortify across the network to make the communication and the interaction better.
