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Digital transformation and mental health in SMEs: a post-Covid intervention model
The impact of digital transformation on the mental health of employees in small and medium-sized enterprises (SMEs) in the post-COVID-19 context is analyzed. Using a documentary and qualitative approach, the study identifies both the benefits and risks associated with this change process, highlighting that digitalization not only involves technological aspects but also organizational and emotional dimensions that affect workplace well-being. Using qualitative analysis techniques, specifically thematic coding, the data are organized into key categories related to the nature of digital transformation, risk and protection factors for mental health, and strategies implemented to mitigate the psychological impact. The article proposes a comprehensive intervention model at three levels: organizational, individual, and technological, which seeks to promote healthy and resilient work environments, prioritizing employee mental health and technological efficiency. Furthermore, it is recommended to incorporate public policies that integrate emotional support resources and ongoing training to ensure that digitalization contributes to the well-being and competitiveness of SMEs in the post-COVID scenario.
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