Chatbot prototype with artificial intelligence designed to provide accounting consulting to the business union in Pitalito
The innovation initiative at the National Open and Distance University (UNAD) of Pitalito, Huila, seeks to implement a virtualized technological tool to offer accounting consulting to the business community. It focuses on the lack of knowledge of non-VAT responsible merchants about legal, fiscal and operational aspects when establishing a business. The virtual office aims to teach merchants the tools to establish their businesses, while UNAD Public Accounting students strengthen their knowledge by applying it in practice. According to Ruz Gómez (2018), the accounting office improves the administrative and financial conditions of SMEs through the interaction between the university, students, teachers and economic entities. The research has a mixed, exploratory and descriptive methodological approach, with qualitative and statistical analysis, with the use of the chatbot with artificial intelligence, it is presented as an inclusive and accessible tool for accounting consulting, facilitating communication and learning for both students and entrepreneurs.