Use of TIC in the Floriculture Sector of the Municipality of Facatativa

This document makes a first approach to the identification of the use of ICT in the floriculture sector of the municipality of Facatativá as a support tool in business growth and coverage of the demand of its clients, identifying the organizational importance in business processes. It is a fallacy to affirm that digital disruption is an issue only for large companies. In a competitive and complex trade, businesses require a strategy, implicit or explicit, right or wrong, to keep them current in the market. Therefore, the implementation or correct use of ICT changes the ways of obtaining positioning and recognition in the sector, improving information management, communication with clients, suppliers, portfolio, production times and deliveries, generating a greater customer experience all at once. that in increasing satisfaction levels lies the secret of success