Preliminary results of a labor productivity problem in the quotation department of a small growing co-packing company

Julio Cesar Gonzalez Silva; Raúl Fabián Roldán Nariño; Luis Hernando  Flórez Rubio

doi:10.22490/ECBTI.3916

Vol. 1 No. 1 (2020)

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2020-08-19

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Preliminary results of a labor productivity problem in the quotation department of a small growing co-packing company

DOI: https://doi.org/10.22490/ECBTI.3916

Section

Artículos

Julio Cesar Gonzalez Silva UNAD

Raúl Fabián Roldán Nariño Pontificia Universidad Javeriana, Colombia

Luis Hernando Flórez Rubio Compensar Unipanamericana, Colombia

Resumen: Colombia, al igual que otros países latinoamericanos, es un país de pequeñas y medianas empresas (PYMES), donde el uso de mano de obra operativa (no calificada) es intensivo, bajo una configuración de células y/o líneas de proceso para la manufactura o la prestación de servicios de diversa índole. Este artículo se basa en una revisión del caso de una empresa que se destaca en el mercado como proveedora de servicios de empaque por contrato y apoyo a procesos logísticos en la ciudad de Medellín (Colombia); presenta dificultades en su crecimiento y capacidad de respuesta a los clientes. El proceso de cotizaciones aparece como un cuello de botella de toda su labor comercial y operativa, producto de un diseño formal, basado en cálculos rigurosos de tiempos normales y estándares complejos que requieren recursos humanos calificados y un tiempo de elaboración que afecta los costos y el tiempo de respuesta. Esta es la primera revisión y conclusiones del análisis realizado al proceso en estudio.

Line balancing methods, production line balancing, small and medium enterprises, time optimization, worker optimization, precedence diagram

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Gonzalez Silva, J. C., Roldán Nariño, R. F., & Flórez Rubio, L. H. . (2020). Preliminary results of a labor productivity problem in the quotation department of a small growing co-packing company. Documentos De Trabajo ECBTI, 1(1). https://doi.org/10.22490/ECBTI.3916

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Preliminary results of a labor productivity problem in the quotation department of a small growing co-packing company

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