Instituciones de educación superior. Una  mirada desde las operaciones

Alejandro Medina Contento; Diana María Cárdenas Aguirre

doi:10.15332/xk835w88

v. 16 n. 1 (2023)

Publicado 2025-09-12

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ARTÍCULOS DE REVISIÓN

Instituciones de educación superior. Una mirada desde las operaciones

DOI: https://doi.org/10.15332/xk835w88

Alejandro Medina Contento Universidad Nacional de Colombia

Diana María Cárdenas Aguirre Universidad Nacional de Colombia

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Referências

Objetivos: Este artigo tem como objetivo identificar o contexto atual das instituições de ensino superior, bem como caracterizá-las como um tipo de organização prestadora de serviços e seu sistema de operação. Metodologia: Para atingir esse objetivo, iniciou-se uma revisão bibliográfica sobre o tema e foi feita uma verificação das características que fazem da universidade uma empresa prestadora de serviços e as particularidades de seu sistema de operação. Resultados: é possível identificar que a literatura onde as ies são estudadas como organizações é limitada. Conclusões: com base na caracterização realizada, pode-se concluir que são organizações prestadoras de serviços que fazem parte da economia do conhecimento e que possuem um sistema de operações onde insumos (insumos e recursos) são convertidos em saídas (alunos capacitados, pesquisas realizadas e preparação para atuar no mercado de trabalho)

palavras-chave: universidade, serviços, organização, setor terciário, gestão, instituições educacionais

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Medina Contento, A., & Cárdenas Aguirre, D. M. (2025). Instituciones de educación superior. Una mirada desde las operaciones. Revista Interamericana De Investigación Educación Y Pedagogía RIIEP, 16(1), 169-187. https://doi.org/10.15332/xk835w88

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