MONROY CESEÑA, Mauro Alejandro. Service Quality and Customer Satisfaction as Strategic Drivers in Starbucks Coffee Shops. Revista Estrategia Organizacional, Colombia,CO, v. 14, n. 1, 2025. DOI: 10.22490/25392786.8734. Disponível em: https://hemeroteca.unad.edu.co/index.php/revista-estrategica-organizacio/article/view/8734. Acesso em: 5 nov. 2026.